Disservice and Disrepair – Really Awful

All service and repairs
And purchases of spares
Provide a great excuse
For customer abuse! 

One, lacking knowledge, must
Place in such folk one’s trust,
And really must despise
Technicians telling lies. 

They tell you glibly that
The gleeblewort’s gone flat,
And putting new one in
Will cost a heap of tin.

Meantime, one nut made tight
Will put the whole thing right,
But gleeblewort full cost
Is what you now have lost. 

So, who can one believe
Is not out to deceive?
The only person who
Won’t rip you off is … you! 

I need to cut a number of trees and branches in our new property to enable pooch-proof fences or wall-raisings to go up.  My (t)rusty chainsaw gave up after the priming bulb went brittle and broke.  Then the fun started.  I went to three ‘reputable’ mower etc repair places in succession.  Responses ranged from trying to sell me a new one, to excuses regarding ‘special tools’, to claims that the parts were unobtainable.  Finally I left it with one who said they would have to order the part from Outer Mongolia or somewhere at the cost of both arms and legs, but they then phoned to say it was unobtainable and that, in any case, they didn’t have the tools for the job.  (This is not a backyard-type operation, by the way, but one of the biggies.)

Chainsaw primer

To cut a long story short (using a chainsaw haha), I took it back from them and then – cursing, because I don’t have the time -did my own dissection, finding that there was little difficulty in removing the primer.  In fact, I did it all with the Leatherman multi-tool I carry on my belt.  Then I traced an agent I hadn’t known about, on the other side of town, who said they had a part which would probably fit.  I took a hike across Death Valley to get there, and could see that the part was perfectly suited.  It cost me – wait for it – R21-00 or the equivalent of about $2-00.  The spark plug I added to the purchase cost more!  And the helpful staff threw in a chainguard and a plug spanner – full marks to them.

After my return, I installed the parts with little difficulty.

Primer closeup 

Now, I just hope all of those fibbers will need my own expertise for editing or something so that I can give them tit for tat.  I gather some of them may be affiliated to a rival brand, and are trying to spread alarm and disinformation.

On the same trip, I picked up my repaired Sony Handycam with which I took the above pictures at night without flash.  I do hope there was no rip-off involved in that one – but they did hand me two squiggly bits of electronic equipment to show what had been replaced to restore the screen to operation.

© Colonialist August 2014 (WordPress)

About colonialist

Active septic geranium who plays with words writing fantasy novels and professionally editing, with notes writing classical music, and with riding a mountain bike, horses and dinghies. Recently Indie Publishing has been added to this list.
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37 Responses to Disservice and Disrepair – Really Awful

  1. Pingback: GOING L-FOR-LEATHERMAN AGAIN | Colonialist's Blog

  2. There is little as irritating as bad chainsaw information, Col. Our blade went and we trekked across town and – on the advice of the ‘specialist’ store – paid £20 for a blade which was the wrong fit. Hrumph. We have finally managed to get the right info by talking direct with the manufacturers, and finally, we have a pile of logs cut and ready for (sob) impending Autumn. Enjoy your Summer. And the revitalised chainsaw.


  3. nrhatch says:

    Go you! Nice to have a fix for the cost of a drink.


  4. gipsika says:

    Muhahaha… the Handyman Can!


  5. The Asian says:

    It’s terrible how people just want to rip you off nowadays. The sad thing is that you see this everywhere nowadays!


    • colonialist says:

      One is forced into being ripped off on many occasions, because one simply doesn’t have the time or opportunity to become expert enough at everything so as to prevent it happening.


  6. Desire says:

    Aaaaaaaah you do have such a wonderful way with words Colonialist!
    And in the age of mediocrity, we all need to learn to do everything ourselves, and trust nobody!


  7. Doing the job yourself can save so much needless expense. Hubby once fixed my sister’s errant dishwasher with nothing more than a matchstick, and it’s still going. She had been quoted R2000 for a new ‘gleeblewort’. 🙂


  8. Gobetween says:

    Well done, maintenance and repair services are rip-offs. They take advantage of trusting folk.


  9. Your perseverance triumphed! Please don’t return to those shops with a working chainsaw. It might get messy.
    I’m glad it could be repaired after all. Now go get those branches.


  10. misswhiplash says:

    what’s in the picture?

    ah, repairs and spares…we are in many ways lucky here in Bulgaria in that a hammer usually will fix the problem….Chainsaws work like magic except the ones purchased from gypsies and its always easy to find help


  11. Planned obsolescence is good for sales! I learned long ago when I was a dim-witted female living alone on no money that it was cheaper and much more satisfying to DIM (do it myself).


  12. Ruth2Day says:

    I can so relate to this. I once had a car that cost me a fortune in parts (it was brand new) only to find the repairs were not needed. I managed to get most of my money back. This guys just make you want to roar!

    Liked by 1 person

  13. People can be so frustrating.


  14. disperser says:

    The first thing I do is hop on the Internet whenever something goes wrong.

    It is surprising what one can find (including how-to videos). Such was the case when I accidentally snapped off the shower pipe at the threads (inside the wall).

    The method that worked was the one that made sense, and was cheap to boot.


  15. Colline says:

    I commend you for your handiness – it can be so frustrating to get a machine fixed.
    (PS: just saw for some reason that I have missed some of your posts. I have now followed you once again!)


  16. suzicate says:

    They sure don’t make things like they used to-meaning things used to last a long time. Now, they break and no time and have updated the model and have to search on the internet to find parts OR buy a new item!


  17. melouisef says:

    Service is down the drain! We live in a throw away society. My father used to fix irons and kettles and stuff. This is unheard of these days.


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